ATG Selects Membit for Municipal Flow Management
Automation Technologies Group (ATG) develops and implements computerized systems for local authorities and other public institutions. It also provides consultation services in matters relating to the development, implementation and operation of IT systems.
ATG has recently selected Membit’s chatbot for municipal authorities. The system enables citizens to manage their communications with the authorities through a user-friendly chat interface. Membit’s solution caters for end-to-end operations like payments for water and municipal taxes, opening service tickets, scheduling appointments and obtaining information about the municipality’s services.
The first implementation of the Membit chatbot was in the municipality of Kfar Saba, which has already seen a substantial improvement in its service levels. Satisfaction surveys show an increased number of citizens is using the chatbot and believe the service is easy to use and effective. 85% of users pointed to a high level of satisfaction. As a result, ATG expects that other municipalities will also adopt the system as they realize the benefits of the chatbot for better citizen experience.
Membit Wins First Prize at Tech4Muni Conference
Earlier this month, Membit was awarded first prize at the Tech4Muni Conference, an event that showcases solutions that solve the challenges of Israeli municipalities, which provide services to 1.8 million citizens.
The event offered a space where municipalities and technologies companies get together to learn about new developments in the GovTech field. Membit presented its smart digital assistant, which is changing the rules of the chatbot game.
Membit is the first plug & play chatbot that integrates unique algorithms and Natural Language Processing (NLP) to better understand customers’ intentions and increase their satisfaction. Featuring a 3-step integration, the bot can be adapted to the needs of any organization in no time.
A panel of jurors comprising representatives of the event’s organizers – Creators Innovation Lab, Digital Israel (Ministry of Social Equality), JDC and the Ministry of the Interior – selected to award the prize to Membit for its advanced, mature technology, ease of implementation and user value.
6 Tips for Choosing the Best Chatbot Solution for Your Company
Today, more and more businesses are adopting chatbot solutions to provide better and more effective customer service. But choosing the right bot technology can prove challenging. Bots range from very simple and easy to implement (which sometimes fall short and do not really improve customer journeys), to extremely complicated (which become cumbersome to implement and use).